Refund & Returns Policy

Last updated: 27 July 2026

Our 60-day promise: Try Gevi for up to 60 days. If you’re not happy, contact us for a full refund of the purchase price — even if the box is empty. One simple email, no fuss.

1. 60-day money-back guarantee

If you’re not satisfied with your Gevi order, email hello@trygevi.com within 60 days of your order date with your order number, and we’ll refund the purchase price of that order. The guarantee applies to your first order of a product and is intended for genuine trials (we may limit repeated or clearly excessive claims).

2. How to request a refund or return

Email hello@trygevi.com with your order number and the reason.
We’ll confirm your refund and, where relevant, provide return instructions.
You don’t need to return an empty or opened box to receive your money-back-guarantee refund.

3. How refunds are paid

Approved refunds are issued to your original payment method via Stripe. Please allow 5–10 business days for the funds to appear, depending on your bank or card issuer.

4. Subscriptions

You can pause, skip or cancel your subscription any time before your next billing date by emailing hello@trygevi.com.
Cancelling stops all future charges. If an order has already been billed and shipped, the 60-day guarantee above still applies to it.
If a renewal was charged and you hadn’t intended to reorder, contact us within 7 days and we’ll help — including refunding an unshipped renewal.

5. Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within a reasonable time and we’ll arrange a replacement or refund at no cost to you. Please include a photo where possible.

6. Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to, and does not limit, those rights.

7. Contact

Gevi · Australia · hello@trygevi.com